By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

Your article was successfully shared with the contacts you provided. Recently, I was working with a client and we were discussing different types of customers — specifically loyal customers — that any ...

For years, I have sold computers in big box retail. While I see a wide array of customer stereotypes throughout the entire year, the holiday season brings them out, full throttle. Dealing with certain ...

You could be a good or a bad entrepreneur, you could offer language teaching services or sell homemade pies, but no matter what business you own and how you manage it, sooner or later you will have to ...

In my four years in college, I held a few different jobs, but my favorite was easily the summers and breaks I worked as a Starbucks barista. While the majority of my time as a barista was exceptional ...

The stores group Target performed well during the pandemic after investing in a strategy focused on the customer. (Photo by Yichuan Cao/NurPhoto via Getty Images) Many years ago the great Peter ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

The growth and success of a business depend on both acquiring new customers and maintaining existing customers. However, the most critical factor above all is coming up with an effective strategy for ...